SMALL UPDATES
Keep the essentials current.
Replace supplied photos, update a phone number, change opening hours or adjust existing text and links.
Quoted per ticket. The amount depends on the requested work.
99DOLLARS2WEB · ONGOING SUPPORT
Your business changes.
Your website can too.
A new photo. Updated hours. A bigger change. Tell us what you need and we’ll scope a support ticket with a clear quote.
ONE REQUEST. A CLEAR SCOPE.
Pay per ticket, not for a promise of unlimited service.
Ongoing changes are priced individually according to their complexity, the work involved and any dependencies. We confirm the scope, cost and expected timing for your approval before paid work begins. There is no blanket free-maintenance or lifetime-support package included in the $99 website.
MORE INVOLVED CHANGES
Make room for what’s next.
Rework a section, update a gallery, adjust an enquiry form or investigate a domain connection.
Scope reviewed first. Access, testing and outside services can affect the quote.
LARGER REQUIREMENTS
Start with a conversation.
A redesign, extra pages, a new integration or a booking or commerce system needs a separate assessment.
Not a standard included update. We confirm whether we can take it on and provide a separate proposal.
WHAT YOUR PURCHASE ALREADY COVERS
Included work stays included.
- Your agreed one-page build and purchased extras.
- One consolidated in-scope revision round before publication, plus an additional round if purchased.
- Corrections to mistakes we made in delivering the agreed scope; those are not treated as a new paid feature.
- The hosting commitment described in your hosting terms.
Hosting and maintenance are different.
Hosting keeps the page online. It does not include unlimited content edits, redesigns, additional features or management of unrelated services.
The hosting guarantee is one year. Free hosting beyond that is not guaranteed, and neither hosting nor the one-time build fee promises free service forever. Any proposed continuation charges are discussed in advance; there is no automatic subscription charge.
HOW TO REQUEST HELP
A short message is enough to start.
- Send your website address and order reference, if available. Tell us what should change and where it appears.
- Include the replacement text, images or a screenshot of the issue. For something broken, describe what you expected and what happened instead. Do not email account passwords or card information.
- We review and quote the ticket. We distinguish included corrections from paid changes and confirm any access or outside costs needed.
- You approve, then we arrange the work. Additional requests or a changed scope may require a revised quote; we confirm that before proceeding.
support@99dollars2web.com
Service boundaries and timing.
- You can send a request at any time. That does not mean 24/7 staffed support, immediate replies or guaranteed emergency response.
- The first-draft-within-24-hours promise applies to the original paid build after a complete brief, not to every support ticket. Support timing is confirmed for the specific request.
- Registrar, email-provider, booking-platform and other third-party outages or account decisions are outside our control. We can assess assistance where appropriate; their charges and services are separate.
- New features, ongoing SEO campaigns, social media management, custom software and unrelated IT support are not included in the original website purchase.
- We do not promise a particular search ranking, amount of traffic or sales result from a support change.
See the service terms and domain and hosting details for the rest of the agreed scope.